Refund Policy
Effective date: March 21, 2026
We Stand Behind Our Work
If our software produces an error in your filing package — like a missing required field, an invalid character, or a misformatted answer — we will issue a full refund. We want you to feel confident submitting your forms.
1. All Sales Are Final
All purchases made through the FormSnake platform are final. Because our service generates completed government forms and filing packages based on information you provide, the product is delivered immediately upon generation and cannot be “returned.”
2. When We Issue Refunds
Refunds are available only when a filing package contains a demonstrable software error in the form-filling process that materially affects the usability of the completed forms. Examples include:
- Data you entered correctly was placed in the wrong field on the generated PDF
- Pages or sections of the form are missing from the filing package
- The generated PDF is corrupt or cannot be opened
Refunds are not available for:
- Incorrect, incomplete, or misleading information you provided
- Changes in government form requirements after your package was generated
- Rejection of forms by any government agency
- Change of mind or no longer needing the forms
3. Refund Window
Refund requests must be submitted within 30 days of the original purchase date. Requests received after 30 days will not be honored.
4. How to Request a Refund
To request a refund, email support@formsnake.com with the following information:
- Your account email address
- The order number
- A description of the software error, including screenshots if possible
5. Processing Time
Approved refunds are processed within 5–10 business days. The refund will be credited to the original payment method used at the time of purchase.
6. Refund Amount
Any refund shall be limited to the full amount paid for the specific filing package in question. We do not issue partial refunds.
7. Relationship to Terms of Service
This Refund Policy supplements Section 8 (“Payment and Refunds”) of our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall govern.
8. Contact Us
If you have questions about this policy, contact us at: